9c999's Privacy Policy
Your personal information is of the highest importance to us. This policy explains how 9c999 collects, uses, and keeps your information secure.
1. Introduction and Scope
9c999 ("we", "us", "platform") operates a safe and trusted online gaming environment for players in Bangladesh. This privacy policy tells you what personal information we collect, why we collect it, how we use it, and how we keep it secure.
By visiting our website 9c999.lat or creating an account, you are agreeing to this privacy policy. This policy applies to our website, mobile version, and all of our services. If you do not agree with any part of this policy, please refrain from using our platform.
2. What Information We Collect
We collect various types of information to operate our services properly. This information falls into two main categories:
2.1 Information You Provide
Information you voluntarily provide when creating an account and using our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bangladeshi payment method details — bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- National ID card or passport details (when identity verification is required)
- Information you share with us during live chat or email support
2.2 Automatically Collected Information
When you use the platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Session duration, page views, and navigation patterns
- Data collected through cookies and similar tracking technologies
- Gaming activity logs — bet amounts, game history
3. Purpose of Using Information
We use the information collected for the following legitimate purposes:
3.1 Account Management
To create, verify, maintain, and secure your account. Age verification is mandatory to prevent access by those under 21.
3.2 Financial Transactions
To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Your payment details are needed to complete each transaction securely.
3.3 Customer Support
To resolve your issues through our 24/7 Bengali live chat support and email support. To provide faster assistance by keeping a record of your previous support history.
3.4 Fraud Prevention and Security
To detect unauthorized access to accounts and fraudulent activity. To carry out necessary checks for anti-money laundering purposes.
3.5 Responsible Gaming
To monitor your gaming behavior to identify potential issues and to help provide responsible gaming tools.
3.6 Platform Improvement
To analyze user experience in order to improve service quality and develop new features.
4. Information Storage and Security
9c999 follows industry-standard technology and processes to protect your personal information. Our security measures include:
- SSL Encryption: Every data transmission is encrypted using SSL/TLS technology so that no one can intercept and read your information.
- Secure Servers: Our servers are protected by firewalls and access control systems.
- Two-Factor Authentication: An additional security option is available when logging into your account.
- Limited Access: Only authorized staff may access your personal information, and they are required to follow strict privacy policies.
- Regular Security Audits: Regular security audits are conducted to identify and address potential vulnerabilities.
How long information is retained depends on the type and purpose of the data. Even after an account is closed, some information may be retained for a defined period for legal compliance and fraud prevention purposes.
5. Sharing Information with Third Parties
9c999 never sells your personal information or rents it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Payment Processors
The financial information needed to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateways. These organizations have their own strict privacy policies.
5.2 Service Providers
Technology and service providers contracted with us (such as hosting and analytics tools) may process limited amounts of information — only in accordance with our instructions and under confidentiality agreements.
5.3 Legal Obligations
We may be required to share information with the relevant authorities in response to court orders, government directives, or legal investigations. In such cases, only the minimum necessary information is shared.
5.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred, but the terms of this privacy policy will continue to apply.
6. Cookie Policy
9c999 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored in your browser.
Cookies We Use
- Essential Cookies: To maintain login sessions and ensure the core functionality of the platform.
- Functional Cookies: To remember your preferences (such as language).
- Analytics Cookies: To understand how users use the platform — all data is kept anonymous.
- Security Cookies: To prevent fraudulent activity and unauthorized access.
You can disable cookies through your browser settings. However, disabling some cookies may cause certain features of the platform to not work correctly.
7. Your Rights
As a user of 9c999, you have the following rights regarding your personal information:
- Right of Access: If you want to know what information we hold about you, you can contact support.
- Right to Rectification: If there is incorrect information in your account, you can request a correction.
- Right to Erasure: In certain circumstances you can request that your personal information be deleted, however if there are legal obligations it may not be possible to delete everything.
- Right to Object to Processing: You can object to the use of your information for specific purposes.
- Right to Data Portability: You can request a copy of your information.
- Right to Withdraw Marketing Consent: You can withdraw your consent at any time to stop receiving promotional communications.
To exercise any of the above rights, contact our 24/7 live chat or email us at: [email protected]
8. Privacy Protection for Minors
9c999 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect personal information from any minor.
Age verification is mandatory when creating an account. If we become aware that a minor has created an account, we will immediately close that account and delete the information collected.
If you believe that a minor has opened an account on our platform, please contact us.
9. International Data Transfers
Our servers may be located in various countries. This means your information may be processed outside of Bangladesh. Where information is transferred, we ensure that the protection of that information meets the standards of this policy.
For data transfers, we ensure protection through technical safeguards, contractual obligations, and organizational policies.
10. Policy Changes
9c999 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will:
- Send a notification to your registered email address.
- Display a notice on the main page of the platform.
- Update the "Last Updated" date at the top of the page.
Continuing to use the platform after changes are made means you agree to the updated policy. We recommend that you visit this page regularly.
11. Contact and Complaints
If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:
- Live Chat: Bengali support available 24 hours a day, 7 days a week.
- Email: [email protected]
We will try to respond to your request as soon as possible after receiving it. For complex matters, the full process may take some time — we will keep you updated at every step.
We also invite you to review our Terms and Conditions and Responsible Gaming Policy — these complement this privacy policy.